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Agent Appointment, Monitoring and Termination Policy

PURPOSE
This policy sets out Global Leadership Institute’s (GLI) requirements to ensure agents that represent GLI are aware of their responsibilities. This ensures GLI’s compliance with the National Code for CRICOS registration. An agent is a person or organisation (in or outside Australia) who recruits overseas students and refers them to education providers. In doing so, the education agent may provide education counselling to overseas students as well as marketing and promotion services to education providers. Education agent does not refer to an education institution with whom an Australian provider has an agreement for the provision of education (that is teaching activities).

PRINCIPLES
GLI is committed to:

  • taking reasonable measures to ensure that the education agents used have an appropriate knowledge and understanding of the Australian international education industry;
  • not using education agents that are dishonest or lack integrity;
  • entering into a written agreement with an education agent and the specified responsibilities;
  • not accepting students from agents or enter into an agreement with an agent who GLI knows or reasonably suspects the agent to be:
    • being engaged or has been previously engaged in dishonest practices.
    • deliberately facilitating the enrolment of a student where it clearly conflicts with Standard 7, of the National Code;
    • facilitating the enrolment of a student who the Agent believes will not comply with the conditions of the student visa;
    • using the Provider Registration and International Students Management System (PRISMS) to create Confirmation Of Enrolments (COE’s) for other than genuine students; or
    • providing immigration or migration advice where not authorised to do so under the Migration Act 1958.
  • The Registrar or delegated authority of the Institute will regularly monitor and evaluate the appointment, monitoring and termination of agents.
  • All staff of GLI are responsible to notify the President or Registrar should they suspect or obtain knowledge with regards to an agents’ non-compliance with GLI stipulated policies or government laws and legislations.

Scope
All agents of GLI

Key Stakeholder
All staff and students

Proceedure
WRITTEN AGREEMENTS
GLI will ensure that the Education Agent Written Agreement includes:

  • responsibilities of the registered provider, including compliance with the ESOS Act and National Code 2018;
  • responsibilities of the agent in representing GLI;
  • clear explanations regarding monitoring and correcting;
  • termination conditions (immediate upon failure to meet The National Code 2018 or Migration Act 1958);
  • circumstances under which information about the education agent may be disclosed.

MONITORING
GLI will use the methods below to monitors its Education Agents:

  • regular communication with Agents;
  • student surveys;
  • data from PRISMS;
  • performance and progression of students;

DISMISSAL
GLI will immediately take corrective action or dismiss an agent in writing if the agent is negligent, careless, incompetent, dishonest or unethical, including the deliberate attempt to recruit a student where this clearly conflicts with the obligations of registered providers under National Code Standard 7. GLI may also terminate an agent agreement if a visa application for a student referred by the agent is refused by The Department of Home Affairs for reasons related to fraudulence or suspicion of fraud.

Any GLI staff member who becomes aware of possible breaches of this policy must report it to their supervisor. Any GLI staff member or student who violates this policy will be subject to formal disciplinary action. Penalties may range from restriction from campus or in some more serious instances criminal or civil proceedings. GLI will report illegal activities and corrupt conduct to appropriate authorities.

Fact Box

Owner : Chair, Executive Management Team

Approval Body : Governing Board

Endorsement Body : Executive Management Team

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Associate Professor Jason Hartley

Jason Hartley is lecturer in criminology at Griffith University in Brisbane, Australia. He is a former police officer with 23 years of experience, and has trained personnel for deployment in Timor Leste, the Solomon Islands, Iraq and Afghanistan. Jason specializes in, and has published on engagement with Muslim communities, Indigenous Polynesian approaches to rehabilitation and reducing recidivism, and Asian Organised Crime. Jason also completed a community internship in Hebron on the West Bank.

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Simone Fulcher

Simone Fulcher is the Campus Manager at Global Leadership Institute responsible for managing the day-to-day operations for the campus. Simone has previously worked in the education sector for over 5 years where she has enjoyed helping young minds realise their potential. Simone also has a history of volunteer work assisting various communities in improving their quality of life in places such as New South Wales, Guam, and Palau. Simone still enjoys volunteering, currently organising events for young adults in Southeast Queensland and helping them form connections their fields of interest.

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Professor Grant Pitman

Professor Grant Pitman is the president of the Global Leadership Institute. He has held senior leadership roles in government such as Chief Superintendent of Police and Director of Strategic Planning ICT in the Queensland Police Service;

  • Varied list of contributions to law enforcement, including disaster management, auditing and finance, organizational reform, education and human resources, and policy development
  • National, state, and regional levels of professional service, including the Ipswich Economic Forum, the Brisbane Airport Emergency Planning Committee, the National Emergency Communications Working Group, the National Police Drug and Alcohol Task Force, and the Police Education Advisory Council.

He has a Ph.D. and Master of Administration from Griffith University. He is a well-versed researcher and has published numerous articles and journals.

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Professor Kevin Tickle

Professor Kevin Tickle has extensive experience in Executive Management roles in the tertiary education sector, both public and private, over the last two decades and has been a consultant to Higher Education providers in Australia and overseas. His primary areas of interest are Leadership, Management, Information Technology, Mathematics and Statistics with expertise in the areas of probability modelling; decision support, and data analytics. He is currently a Fellow of the Australian Institute of Management, a member of the Institution of Engineers, Australia, the Australian Computer Society and an Emeritus Professor at CQUniversity.

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Mr Des Lacy OAM

Des serves as Secretary/Treasurer of the Asia Pacific Chapter of FBI National Academy Associates, after completing 40 years in the Queensland Police Service. During his distinguished career, Des was District Officer (A/Chief Superintendent) in Charge of the Gold Coast Police District, Police Commander for the Gold Coast Indy, Super V8s, Gold Coast Marathon, and Schoolies, as well as National Rugby League and Australian Foot League events in Brisbane and the Gold Coast. Des oversaw development and implementation of the Integrated Justice Information Systems, Integrated Traffic Policing Program, and Integrated Tasking and Analysis System. He served as Director of the Strategic Services Branch and Information and Communications Technology Command, as well as Chair of the District Disaster Management Group and Security Operations Coordinator for the 2018 Commonwealth Games. 

Des has been a member of Rotary International for 30 years, representing Rotary International in the United States and the Middle East. For his work in the Gold Coast Community Des was awarded Citizen of the Year at the 2013 Gold Coast Australia Day celebrations. Des also was one of the founding Directors for the Oxenford and Coomera Community Youth Centre that provides much needed social services to the Northern Gold Coast Community. For the past 15 years, he has also been the Chair of this not-for-profit establishment. It. For his work promoting International Law Enforcement Des was awarded the Order of Australia Medal in 2017.

Qualifications

Graduate Diploma of Management

Graduate Certificate Business Management 

Bachelor of Business

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Katherine Weissel

Katherine is a security and risk specialist with 25 years’ experience in an Australian Police Force, leading teams and responding to emergency events, complex investigations, and counterterrorism.  She has led and managed several major crime, counterterrorism and public safety operations and investigations, and coordinated teams within police operations centres and major incident rooms.  She has delivered training across multiple Australian jurisdictions in emergency response, counterterrorism, and investigations; and specialised in cyber operations in the counterterrorism environment for a number of years.  She has also been deployed to international jurisdictions supporting complex war crimes investigations and prosecutions.  Since moving into the private sector, Katherine has provided consulting and training services in the areas of security and risk, organisational governance & investigations, and cybersecurity.  Katherine is a sessional tutor in tertiary education in criminal justice studies specialising in counterterrorism, global law, crime and justice, and cybercrime.  She has presented to state and national security, cybersecurity and governmental conferences on contemporary physical & cyber threats and risk management.  Katherine has also been involved in research teams examining government responses to terrorism and extremism, and cybersecurity policy.

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Dr Shantanu Banerjee

Dr Shantanu Banerjee is senior lecturer at Leaders Institute. With extensive experience in management, leadership, and administration across a range of contexts in India and Australia, Dr Banerjee is also currently an Industry Fellow at the University of Queensland Business School. His research focuses on socio-cultural-political contexts, particularly in the field of agribusiness and international business. His research has highlighted variations in the theme of international competitiveness by emphasising non-economic and non-market variables and on how multinational enterprises subsidiaries can pursue legitimacy pursuing non-market strategies. 

Dr Banerjee has presented his research work at esteemed international conferences such as ANZIBA and EIA and has published in scholarly journals including International Business Review and Management International Review. He graduated from the Institute of Foreign Trade, New Delhi (India) and the University of Queensland Business School. He has been an academic staff member at the University of Queensland and Queensland University of Technology, lecturing in undergraduate and postgraduate programs. Dr Banerjee has over 15 years of extensive and varied experience as an International Business Manager dealing and negotiating with overseas clients based in the United States of America, China, Japan, Canada, Switzerland, and Germany. He is currently employed with a Federal agency of the Australian Treasury. 

Qualifications

Doctor of Philosophy, University of Queensland, 2012

Master of Research, Queensland University of Technology, 2005

Master of Business, Queensland University of Technology, 2003

Postgraduate Diploma in International Trade, Indian Institute of Foreign Trade, 1986

Bachelor of Mechanical Engineering

Indian Institute of Foreign Trade, 1985

 

Communities of Practice

  • Editorial Board, Academy of International Business
  • Editorial Board, European Academy of Management
  • Editorial Board, Leadership & Management Studies in Sub-Sahara Africa Conference
  • Editorial Board, International Journal of Entrepreneurship and Small Business
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Associate Professor Ben Arachi

BIOGRAPHY

Associate Professor Ben Arachi has four decades (1977-2023) of experience in higher education leadership and teaching. During his 15 years as Unit Coordinator at Central Queensland University, he received two Excellence in Teaching Awards and was nominated for the Vice-Chancellor’s Award for Outstanding Contributions to Learning and Teaching and the Australian Awards for University Teaching. His online learning study was published in Economics for Today (Cengage 2022).

Previously, Associate Professor Arachi  served as Vice Principal, Head of the Department of Extension and Research, and Editor-in-Chief of the academic journal at Arul Anandar College, India (1992-1997). He was then Research Coordinator and Course Coordinator (1999-2008), as well as Chair of the Division of Economics (2000-2005) at HELP University, Malaysia. This included senior involvement in the application to become a University College and then a full University.

Associate Professor Arachi also has over 20 years of experience as a higher degree research supervisor, moderator, and examiner for doctoral degrees. In his five years as a Coordinator of All India Christian Higher Education, he organised numerous state-level seminars and workshops for academics in higher education in India. He has published four monographs, many research papers and articles while editing the Research AAC Journal of Economics. He has reviewed many higher education textbooks.

QUALIFICATIONS

  • Doctor of Philosophy, Madursi Kamaraj University, India, 1989

  • Master of Arts, University of Madras, 1975 (Gold Medalist)

  • Bachelor of Arts, Madursi Kamaraj University, India, 1973 (University Rank and Merit Scholarship)

  • Diploma in Applied Economics, Madursi Kamaraj University, India, 1980

ACADEMIC LEADERSHIP

  • Member, Academic Board, 2023-current

  • Chair, Examiners Committe, 2023-current

  • Member, Course Advisory Committee, 2022-current

AWARDS

  • Central Queensland University Student Voice Commendation. The 2021 program includes unit evaluation data from term 3, 2020 and terms 1 and 2, 2021.

  • Central Queensland University  Student Voice Commendation. The 2020 program includes unit evaluation data from term 3, 2019 and terms 1 and 2, 2020.

  • Central Queensland University Central Queensland University Platinum certificate Top rated Unit in Term 2, 2019

  • Central Queensland University Gold certificate Highly rated Unit in Term 2,2019 (ACCT20070)

  • Gold certificate Highly rated Unit in Term 2,2019 from CQU(ECON11026)

  • Charles Sturt University Excellence in Teaching Award (ECO511)

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Dr Bandula Nambukara-Gamage

Dr Bandula Nambukara-Gamage is a Senior Lecturer of Accounting and Finance at James Cook University, Brisbane campus. He currently teaches Bachelor of Commerce, Bachelor of Accounting, Master of Professional Accounting, and Master of Business Administration students based on the Brisbane campus. Dr Nambukara-Gamage has previously lectured at Central Queensland University, Federation University, and Charles Darwin University.

QUALIFICATIONS

Doctor of Philosophy, University of New England, 2013

Master of Commerce

Licentiate Certificate (recognised by the Institute of Chartered Accountants of Australia)

Bachelor of Business Administration (Honours)

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Professor Rod St Hill

Professor Rodney St Hill is the former President of Leaders Institute (2018-2020) and serves as Senior Pastor (2016-current) at IgniteLife Church Gold Coast, where he heads IgniteLife Business, an outreach to Christians in business. He is a leader in the global Business As Mission movement. He also consults on governance and executive management in higher education and business, with a particular special interest in Christian education institutions and businesses.

Previously, Professor St Hill was a long-term senior leader and Vice President Academic of Christian Heritage College, Brisbane. With the input of his colleagues and many others in his network, he developed business curriculum that embeds the ‘5 P missional business’ model – a model of production, people, planet, and profit. He was also Dean of Students, among other roles, at University of Southern Queensland (1993-2009).

QUALIFICATIONS

Doctor of Philosophy, University of Cantebury, 1989

Bachelor of Commerce (Hons 1), University of Newcastle, 1979

EXTERNAL EXPERT REVIEWER

External Member, various course assessment panels in business, management and leadership at Alphacrucis College, Australian College of Divinity, and Avondale University College, 2014 to 2020

Member: Australian Institute of Company Directors

COMMUNITIES OF PRACTICE

Member: Economic Society of Australia

External Expert, Tertiary Education Quality and Standards Agency (TEQSA), 2019-current

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Agent Appointment, Monitoring and Termination Policy

PURPOSE
This policy sets out Global Leadership Institute’s (GLI) requirements to ensure agents that represent GLI are aware of their responsibilities. This ensures GLI’s compliance with the National Code for CRICOS registration. An agent is a person or organisation (in or outside Australia) who recruits overseas students and refers them to education providers. In doing so, the education agent may provide education counselling to overseas students as well as marketing and promotion services to education providers. Education agent does not refer to an education institution with whom an Australian provider has an agreement for the provision of education (that is teaching activities).

PRINCIPLES
GLI is committed to:

  • taking reasonable measures to ensure that the education agents used have an appropriate knowledge and understanding of the Australian international education industry;
  • not using education agents that are dishonest or lack integrity;
  • entering into a written agreement with an education agent and the specified responsibilities;
  • not accepting students from agents or enter into an agreement with an agent who GLI knows or reasonably suspects the agent to be:
    • being engaged or has been previously engaged in dishonest practices.
    • deliberately facilitating the enrolment of a student where it clearly conflicts with Standard 7, of the National Code;
    • facilitating the enrolment of a student who the Agent believes will not comply with the conditions of the student visa;
    • using the Provider Registration and International Students Management System (PRISMS) to create Confirmation Of Enrolments (COE’s) for other than genuine students; or
    • providing immigration or migration advice where not authorised to do so under the Migration Act 1958.
  • The Registrar or delegated authority of the Institute will regularly monitor and evaluate the appointment, monitoring and termination of agents.
  • All staff of GLI are responsible to notify the President or Registrar should they suspect or obtain knowledge with regards to an agents’ non-compliance with GLI stipulated policies or government laws and legislations.

Scope
All agents of GLI

Key Stakeholder
All staff and students

Proceedure
WRITTEN AGREEMENTS
GLI will ensure that the Education Agent Written Agreement includes:

  • responsibilities of the registered provider, including compliance with the ESOS Act and National Code 2018;
  • responsibilities of the agent in representing GLI;
  • clear explanations regarding monitoring and correcting;
  • termination conditions (immediate upon failure to meet The National Code 2018 or Migration Act 1958);
  • circumstances under which information about the education agent may be disclosed.

MONITORING
GLI will use the methods below to monitors its Education Agents:

  • regular communication with Agents;
  • student surveys;
  • data from PRISMS;
  • performance and progression of students;

DISMISSAL
GLI will immediately take corrective action or dismiss an agent in writing if the agent is negligent, careless, incompetent, dishonest or unethical, including the deliberate attempt to recruit a student where this clearly conflicts with the obligations of registered providers under National Code Standard 7. GLI may also terminate an agent agreement if a visa application for a student referred by the agent is refused by The Department of Home Affairs for reasons related to fraudulence or suspicion of fraud.

Any GLI staff member who becomes aware of possible breaches of this policy must report it to their supervisor. Any GLI staff member or student who violates this policy will be subject to formal disciplinary action. Penalties may range from restriction from campus or in some more serious instances criminal or civil proceedings. GLI will report illegal activities and corrupt conduct to appropriate authorities.

Close

Amazing Opportunities

for everyone

Apply Now