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Fee Refund Policy

PURPOSE

This policy details when, how and in what amount Global Leadership Institute (GLI) will refund tuition and other fees.

PRINCIPLES

GLI’s principles regarding fee refunds includes:

  • complying with all regulatory and legislative requirements;
  • ensuring students understand when, how, and in what amount their fees will be refunded by GLI;
  • ensuring that fair, equitable, and transparent policies are in place regarding payment of any monies to GLI.

DEFINITIONS

Census date is the date when a student’s enrolment is finalised. If a student withdraws after census date they must pay fees.

Domestic student means a student who is one of the following:

  • Australian citizen (including Australian citizens with dual citizenship) or
  • New Zealand citizen or
  • permanent humanitarian visa holder or
  • holder of a permanent visa other than a permanent humanitarian visa.
  • Enrolment period means a semester or session where appropriate.
  • Fees includes all fees, fines, and charges payable as specified in fee schedules.

International student means a student who is:

  • studying in Australia for an Australian High Education Qualification at a register provider;
  • who is not an Australian Citizen or Australian permanent citizen of a New Zealand Citizen; and
  • may or will hold an Australian student visa whilst studying in Australia with an overseas student visa.
  • Prospective student is generally a person who is thinking about lodging an application to study a particular course.
  • Student Offer Letter is the offer of a place in a course to a successful applicant.
  • Tuition Fee is the fee for enrolment in a course determined by GLI, and advised in the Letter of Offer, as being the tuition fees for the course (per semester).
  • Unit is a discrete unit of study, where a combination of units makes up a course.
  • Withdrawal is a formal procedure where a student decides to discontinue a course without the intention of returning or discontinues a unit with the intention of enrolling in it later.

NON-REFUNDABLE FEES AND CHARGES

This table lists those administrative and miscellaneous fees and charges that are non-refundable. These are charged separately to tuition fees. Amounts payable are available on GLI’s website.

Non-refundable fees and charges

  • Domestic student enrolment (including articulation)
  • International/overseas application
  • RPL assessment per unit (when no application for admission has been received)
  • Credit transfer per unit
  • Credit transfer per unit after census date
  • RPL assessment per unit after census date
  • Late payment
  • Student ID card or replacement
  • Printing charges
  • Interim unofficial transcript
  • Official transcript replacement
  • Testamur replacement
  • Reinstatement of enrolment
  • Late withdrawal
  • Graduation gown hire

ROLES AND RESPONSIBILITY

The President is responsible to ensure that the fee schedule is regularly reviewed and updated across all departments in the Institute.

The Registrar or delegated authority is responsible to ensure that accurate information is provided to students and on the marketing material.

Current and prospective students are responsible to ensure that they read and understand the fees and schedules provided during the time of enrolment.

Scope

All current and prospective students

Key Stakeholder

All current and prospective students

Proceedure

Students must pay any prescribed fees by the due date. Failure to do so may result in cancellation of enrolment.

Students of GLI who wish to withdraw from a unit or course must do so in writing using the ‘Course Withdrawal and Refund Form’ which is available from GLI staff or the GLI website. GLI has a non-refundable fee component which is reflected on its registration form at the time of enrolment and is clearly defined and identified in the student written agreement.

Where GLI deems a student is in default GLI will issue a written notice of intention to cancel the student’s enrolment. The notice will include reasons and will inform the student of their right to appeal.

PAYMENT OF REFUNDS BY GLI

In the event of a student withdrawing from a unit on or before the census date for that unit, GLI will refund 100% of tuition fees paid for that unit, within 28 days of the census date of the unit to which the withdrawal applies.

In the event of a student withdrawing from a unit after census date for that unit, no refund is applicable.

SPECIAL CIRCUMSTANCES

A refund may be granted to a student who makes changes to, or withdraws from a unit, after the census date provided evidence is supplied that the student had ceased attendance by the census date and was unable to notify GLI for reasons beyond his or her control.

An application for a refund after census date will only be considered where GLI is satisfied that the circumstances were:

  • beyond the student’s control; and
  • did not make their full impact on the student until on or after the census date; and
  • such that it made it impracticable for the student to complete the units(s) requirements.

GLI will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal.

Each application is examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.

INTERNATIONAL STUDENT REFUNDS

For international students, the non-refundable tuition fee component and application fee are non-refundable. An international student will receive a refund of tuition fees in full where:

  • the student’s visa application is refused; or
  • the student is unable to commence their course because of a serious and prolonged illness, disability, or death of an immediate family member; or
  • the offer of a place is withdrawn by GLI; or
  • the course which was applied for ceases to be offered by GLI.

An international student who defaults is not eligible to a refund of tuition or other fees. A student defaults when the student has:

  • supplied fraudulent, forged or deliberately misleading information and/or documentation to GLI; or
  • had their enrolment cancelled due to either academic or behavioural misconduct during the semester in which the misconduct occurred; or
  • failed to notify their request for refund within 90 days of the end of the semester in which the tuition fee was applicable; or
  • had their Confirmation of Enrolment (CoE) cancelled due to non-commencement of studies, lack of academic progress, failure to attend the required classes or other reasons within the student’s control; or
  • submitted the request for withdrawal from unit(s) after the census date.

When a student is enrolled in a package course and has not yet commenced their principal course, a refund will not be available on any deposit or advance payment of tuition fees for their principal course.

Refund Schedule

If the international student is eligible for a refund and withdraws prior to the commencement of a course, the following refund schedule applies if the request for withdrawal is received:

  • 28 days or more before the commencement of the course, 90% of pre-paid tuition fees will be refunded;
  • less than 28 days before the commencement of the course, 75% of pre-paid tuition fees will be refunded.
  • An international student is eligible for a refund and withdraws after the commencement of a course, the following refund schedule applies if the request for withdrawal is received:
  • prior to the census date of the course, 50% of pre-paid tuition fees will be refunded;
  • after the census date of the course, 0% of pre-paid tuition fees will be refunded.

Package Courses

For a package course, the initial course may be offered by the business partner, but the principal course must be with GLI. International students taking package courses are required to pay the first semester’s fees for both the initial course and the principal course of their package.

For package courses the refund of fees for the principal course (which must be with GLI) will be governed by this refund policy.

Refund of Overseas Student Health Cover (OSHC)

A student may apply for a refund of the paid but unexpired portion of their OSHC premium where the student:

  • paid their OSHC premium but did not come to Australia;
  • could not/did not extend their student visa;
  • returned to their home country before the end of their approved stay for reasons beyond their control;
  • has completed their studies at the GLI and are returning home; or
  • has been granted Permanent Resident status in Australia.

Where monies for OSHC are held by GLI, the refund will be processed by GLI.

APPEALS PROCESS

Current and prospective student complaints in relation to refunds are processed according to the Student Grievance and Appeals Policy. There are no charges for this process. GLI’s appeals processes do not circumscribe the student’s right to pursue other legal options. Students may take further action under Australia’s Consumer Protection Law.

Fact Box

Owner : Finance Manager

Approval Body : Governing Board

Endorsement Body : Executive Management Team

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Associate Professor Jason Hartley

Jason Hartley is lecturer in criminology at Griffith University in Brisbane, Australia. He is a former police officer with 23 years of experience, and has trained personnel for deployment in Timor Leste, the Solomon Islands, Iraq and Afghanistan. Jason specializes in, and has published on engagement with Muslim communities, Indigenous Polynesian approaches to rehabilitation and reducing recidivism, and Asian Organised Crime. Jason also completed a community internship in Hebron on the West Bank.

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Simone Fulcher

Simone Fulcher is the Campus Manager at Global Leadership Institute responsible for managing the day-to-day operations for the campus. Simone has previously worked in the education sector for over 5 years where she has enjoyed helping young minds realise their potential. Simone also has a history of volunteer work assisting various communities in improving their quality of life in places such as New South Wales, Guam, and Palau. Simone still enjoys volunteering, currently organising events for young adults in Southeast Queensland and helping them form connections their fields of interest.

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Professor Grant Pitman

Professor Grant Pitman is the president of the Global Leadership Institute. He has held senior leadership roles in government such as Chief Superintendent of Police and Director of Strategic Planning ICT in the Queensland Police Service;

  • Varied list of contributions to law enforcement, including disaster management, auditing and finance, organizational reform, education and human resources, and policy development
  • National, state, and regional levels of professional service, including the Ipswich Economic Forum, the Brisbane Airport Emergency Planning Committee, the National Emergency Communications Working Group, the National Police Drug and Alcohol Task Force, and the Police Education Advisory Council.

He has a Ph.D. and Master of Administration from Griffith University. He is a well-versed researcher and has published numerous articles and journals.

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Professor Kevin Tickle

Professor Kevin Tickle has extensive experience in Executive Management roles in the tertiary education sector, both public and private, over the last two decades and has been a consultant to Higher Education providers in Australia and overseas. His primary areas of interest are Leadership, Management, Information Technology, Mathematics and Statistics with expertise in the areas of probability modelling; decision support, and data analytics. He is currently a Fellow of the Australian Institute of Management, a member of the Institution of Engineers, Australia, the Australian Computer Society and an Emeritus Professor at CQUniversity.

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Mr Des Lacy OAM

Des serves as Secretary/Treasurer of the Asia Pacific Chapter of FBI National Academy Associates, after completing 40 years in the Queensland Police Service. During his distinguished career, Des was District Officer (A/Chief Superintendent) in Charge of the Gold Coast Police District, Police Commander for the Gold Coast Indy, Super V8s, Gold Coast Marathon, and Schoolies, as well as National Rugby League and Australian Foot League events in Brisbane and the Gold Coast. Des oversaw development and implementation of the Integrated Justice Information Systems, Integrated Traffic Policing Program, and Integrated Tasking and Analysis System. He served as Director of the Strategic Services Branch and Information and Communications Technology Command, as well as Chair of the District Disaster Management Group and Security Operations Coordinator for the 2018 Commonwealth Games. 

Des has been a member of Rotary International for 30 years, representing Rotary International in the United States and the Middle East. For his work in the Gold Coast Community Des was awarded Citizen of the Year at the 2013 Gold Coast Australia Day celebrations. Des also was one of the founding Directors for the Oxenford and Coomera Community Youth Centre that provides much needed social services to the Northern Gold Coast Community. For the past 15 years, he has also been the Chair of this not-for-profit establishment. It. For his work promoting International Law Enforcement Des was awarded the Order of Australia Medal in 2017.

Qualifications

Graduate Diploma of Management

Graduate Certificate Business Management 

Bachelor of Business

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Katherine Weissel

Katherine is a security and risk specialist with 25 years’ experience in an Australian Police Force, leading teams and responding to emergency events, complex investigations, and counterterrorism.  She has led and managed several major crime, counterterrorism and public safety operations and investigations, and coordinated teams within police operations centres and major incident rooms.  She has delivered training across multiple Australian jurisdictions in emergency response, counterterrorism, and investigations; and specialised in cyber operations in the counterterrorism environment for a number of years.  She has also been deployed to international jurisdictions supporting complex war crimes investigations and prosecutions.  Since moving into the private sector, Katherine has provided consulting and training services in the areas of security and risk, organisational governance & investigations, and cybersecurity.  Katherine is a sessional tutor in tertiary education in criminal justice studies specialising in counterterrorism, global law, crime and justice, and cybercrime.  She has presented to state and national security, cybersecurity and governmental conferences on contemporary physical & cyber threats and risk management.  Katherine has also been involved in research teams examining government responses to terrorism and extremism, and cybersecurity policy.

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Dr Shantanu Banerjee

Dr Shantanu Banerjee is senior lecturer at Leaders Institute. With extensive experience in management, leadership, and administration across a range of contexts in India and Australia, Dr Banerjee is also currently an Industry Fellow at the University of Queensland Business School. His research focuses on socio-cultural-political contexts, particularly in the field of agribusiness and international business. His research has highlighted variations in the theme of international competitiveness by emphasising non-economic and non-market variables and on how multinational enterprises subsidiaries can pursue legitimacy pursuing non-market strategies. 

Dr Banerjee has presented his research work at esteemed international conferences such as ANZIBA and EIA and has published in scholarly journals including International Business Review and Management International Review. He graduated from the Institute of Foreign Trade, New Delhi (India) and the University of Queensland Business School. He has been an academic staff member at the University of Queensland and Queensland University of Technology, lecturing in undergraduate and postgraduate programs. Dr Banerjee has over 15 years of extensive and varied experience as an International Business Manager dealing and negotiating with overseas clients based in the United States of America, China, Japan, Canada, Switzerland, and Germany. He is currently employed with a Federal agency of the Australian Treasury. 

Qualifications

Doctor of Philosophy, University of Queensland, 2012

Master of Research, Queensland University of Technology, 2005

Master of Business, Queensland University of Technology, 2003

Postgraduate Diploma in International Trade, Indian Institute of Foreign Trade, 1986

Bachelor of Mechanical Engineering

Indian Institute of Foreign Trade, 1985

 

Communities of Practice

  • Editorial Board, Academy of International Business
  • Editorial Board, European Academy of Management
  • Editorial Board, Leadership & Management Studies in Sub-Sahara Africa Conference
  • Editorial Board, International Journal of Entrepreneurship and Small Business
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Associate Professor Ben Arachi

BIOGRAPHY

Associate Professor Ben Arachi has four decades (1977-2023) of experience in higher education leadership and teaching. During his 15 years as Unit Coordinator at Central Queensland University, he received two Excellence in Teaching Awards and was nominated for the Vice-Chancellor’s Award for Outstanding Contributions to Learning and Teaching and the Australian Awards for University Teaching. His online learning study was published in Economics for Today (Cengage 2022).

Previously, Associate Professor Arachi  served as Vice Principal, Head of the Department of Extension and Research, and Editor-in-Chief of the academic journal at Arul Anandar College, India (1992-1997). He was then Research Coordinator and Course Coordinator (1999-2008), as well as Chair of the Division of Economics (2000-2005) at HELP University, Malaysia. This included senior involvement in the application to become a University College and then a full University.

Associate Professor Arachi also has over 20 years of experience as a higher degree research supervisor, moderator, and examiner for doctoral degrees. In his five years as a Coordinator of All India Christian Higher Education, he organised numerous state-level seminars and workshops for academics in higher education in India. He has published four monographs, many research papers and articles while editing the Research AAC Journal of Economics. He has reviewed many higher education textbooks.

QUALIFICATIONS

  • Doctor of Philosophy, Madursi Kamaraj University, India, 1989

  • Master of Arts, University of Madras, 1975 (Gold Medalist)

  • Bachelor of Arts, Madursi Kamaraj University, India, 1973 (University Rank and Merit Scholarship)

  • Diploma in Applied Economics, Madursi Kamaraj University, India, 1980

ACADEMIC LEADERSHIP

  • Member, Academic Board, 2023-current

  • Chair, Examiners Committe, 2023-current

  • Member, Course Advisory Committee, 2022-current

AWARDS

  • Central Queensland University Student Voice Commendation. The 2021 program includes unit evaluation data from term 3, 2020 and terms 1 and 2, 2021.

  • Central Queensland University  Student Voice Commendation. The 2020 program includes unit evaluation data from term 3, 2019 and terms 1 and 2, 2020.

  • Central Queensland University Central Queensland University Platinum certificate Top rated Unit in Term 2, 2019

  • Central Queensland University Gold certificate Highly rated Unit in Term 2,2019 (ACCT20070)

  • Gold certificate Highly rated Unit in Term 2,2019 from CQU(ECON11026)

  • Charles Sturt University Excellence in Teaching Award (ECO511)

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Dr Bandula Nambukara-Gamage

Dr Bandula Nambukara-Gamage is a Senior Lecturer of Accounting and Finance at James Cook University, Brisbane campus. He currently teaches Bachelor of Commerce, Bachelor of Accounting, Master of Professional Accounting, and Master of Business Administration students based on the Brisbane campus. Dr Nambukara-Gamage has previously lectured at Central Queensland University, Federation University, and Charles Darwin University.

QUALIFICATIONS

Doctor of Philosophy, University of New England, 2013

Master of Commerce

Licentiate Certificate (recognised by the Institute of Chartered Accountants of Australia)

Bachelor of Business Administration (Honours)

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Professor Rod St Hill

Professor Rodney St Hill is the former President of Leaders Institute (2018-2020) and serves as Senior Pastor (2016-current) at IgniteLife Church Gold Coast, where he heads IgniteLife Business, an outreach to Christians in business. He is a leader in the global Business As Mission movement. He also consults on governance and executive management in higher education and business, with a particular special interest in Christian education institutions and businesses.

Previously, Professor St Hill was a long-term senior leader and Vice President Academic of Christian Heritage College, Brisbane. With the input of his colleagues and many others in his network, he developed business curriculum that embeds the ‘5 P missional business’ model – a model of production, people, planet, and profit. He was also Dean of Students, among other roles, at University of Southern Queensland (1993-2009).

QUALIFICATIONS

Doctor of Philosophy, University of Cantebury, 1989

Bachelor of Commerce (Hons 1), University of Newcastle, 1979

EXTERNAL EXPERT REVIEWER

External Member, various course assessment panels in business, management and leadership at Alphacrucis College, Australian College of Divinity, and Avondale University College, 2014 to 2020

Member: Australian Institute of Company Directors

COMMUNITIES OF PRACTICE

Member: Economic Society of Australia

External Expert, Tertiary Education Quality and Standards Agency (TEQSA), 2019-current

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Fee Refund Policy

PURPOSE

This policy details when, how and in what amount Global Leadership Institute (GLI) will refund tuition and other fees.

PRINCIPLES

GLI’s principles regarding fee refunds includes:

  • complying with all regulatory and legislative requirements;
  • ensuring students understand when, how, and in what amount their fees will be refunded by GLI;
  • ensuring that fair, equitable, and transparent policies are in place regarding payment of any monies to GLI.

DEFINITIONS

Census date is the date when a student’s enrolment is finalised. If a student withdraws after census date they must pay fees.

Domestic student means a student who is one of the following:

  • Australian citizen (including Australian citizens with dual citizenship) or
  • New Zealand citizen or
  • permanent humanitarian visa holder or
  • holder of a permanent visa other than a permanent humanitarian visa.
  • Enrolment period means a semester or session where appropriate.
  • Fees includes all fees, fines, and charges payable as specified in fee schedules.

International student means a student who is:

  • studying in Australia for an Australian High Education Qualification at a register provider;
  • who is not an Australian Citizen or Australian permanent citizen of a New Zealand Citizen; and
  • may or will hold an Australian student visa whilst studying in Australia with an overseas student visa.
  • Prospective student is generally a person who is thinking about lodging an application to study a particular course.
  • Student Offer Letter is the offer of a place in a course to a successful applicant.
  • Tuition Fee is the fee for enrolment in a course determined by GLI, and advised in the Letter of Offer, as being the tuition fees for the course (per semester).
  • Unit is a discrete unit of study, where a combination of units makes up a course.
  • Withdrawal is a formal procedure where a student decides to discontinue a course without the intention of returning or discontinues a unit with the intention of enrolling in it later.

NON-REFUNDABLE FEES AND CHARGES

This table lists those administrative and miscellaneous fees and charges that are non-refundable. These are charged separately to tuition fees. Amounts payable are available on GLI’s website.

Non-refundable fees and charges

  • Domestic student enrolment (including articulation)
  • International/overseas application
  • RPL assessment per unit (when no application for admission has been received)
  • Credit transfer per unit
  • Credit transfer per unit after census date
  • RPL assessment per unit after census date
  • Late payment
  • Student ID card or replacement
  • Printing charges
  • Interim unofficial transcript
  • Official transcript replacement
  • Testamur replacement
  • Reinstatement of enrolment
  • Late withdrawal
  • Graduation gown hire

ROLES AND RESPONSIBILITY

The President is responsible to ensure that the fee schedule is regularly reviewed and updated across all departments in the Institute.

The Registrar or delegated authority is responsible to ensure that accurate information is provided to students and on the marketing material.

Current and prospective students are responsible to ensure that they read and understand the fees and schedules provided during the time of enrolment.

Scope

All current and prospective students

Key Stakeholder

All current and prospective students

Proceedure

Students must pay any prescribed fees by the due date. Failure to do so may result in cancellation of enrolment.

Students of GLI who wish to withdraw from a unit or course must do so in writing using the ‘Course Withdrawal and Refund Form’ which is available from GLI staff or the GLI website. GLI has a non-refundable fee component which is reflected on its registration form at the time of enrolment and is clearly defined and identified in the student written agreement.

Where GLI deems a student is in default GLI will issue a written notice of intention to cancel the student’s enrolment. The notice will include reasons and will inform the student of their right to appeal.

PAYMENT OF REFUNDS BY GLI

In the event of a student withdrawing from a unit on or before the census date for that unit, GLI will refund 100% of tuition fees paid for that unit, within 28 days of the census date of the unit to which the withdrawal applies.

In the event of a student withdrawing from a unit after census date for that unit, no refund is applicable.

SPECIAL CIRCUMSTANCES

A refund may be granted to a student who makes changes to, or withdraws from a unit, after the census date provided evidence is supplied that the student had ceased attendance by the census date and was unable to notify GLI for reasons beyond his or her control.

An application for a refund after census date will only be considered where GLI is satisfied that the circumstances were:

  • beyond the student’s control; and
  • did not make their full impact on the student until on or after the census date; and
  • such that it made it impracticable for the student to complete the units(s) requirements.

GLI will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal.

Each application is examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.

INTERNATIONAL STUDENT REFUNDS

For international students, the non-refundable tuition fee component and application fee are non-refundable. An international student will receive a refund of tuition fees in full where:

  • the student’s visa application is refused; or
  • the student is unable to commence their course because of a serious and prolonged illness, disability, or death of an immediate family member; or
  • the offer of a place is withdrawn by GLI; or
  • the course which was applied for ceases to be offered by GLI.

An international student who defaults is not eligible to a refund of tuition or other fees. A student defaults when the student has:

  • supplied fraudulent, forged or deliberately misleading information and/or documentation to GLI; or
  • had their enrolment cancelled due to either academic or behavioural misconduct during the semester in which the misconduct occurred; or
  • failed to notify their request for refund within 90 days of the end of the semester in which the tuition fee was applicable; or
  • had their Confirmation of Enrolment (CoE) cancelled due to non-commencement of studies, lack of academic progress, failure to attend the required classes or other reasons within the student’s control; or
  • submitted the request for withdrawal from unit(s) after the census date.

When a student is enrolled in a package course and has not yet commenced their principal course, a refund will not be available on any deposit or advance payment of tuition fees for their principal course.

Refund Schedule

If the international student is eligible for a refund and withdraws prior to the commencement of a course, the following refund schedule applies if the request for withdrawal is received:

  • 28 days or more before the commencement of the course, 90% of pre-paid tuition fees will be refunded;
  • less than 28 days before the commencement of the course, 75% of pre-paid tuition fees will be refunded.
  • An international student is eligible for a refund and withdraws after the commencement of a course, the following refund schedule applies if the request for withdrawal is received:
  • prior to the census date of the course, 50% of pre-paid tuition fees will be refunded;
  • after the census date of the course, 0% of pre-paid tuition fees will be refunded.

Package Courses

For a package course, the initial course may be offered by the business partner, but the principal course must be with GLI. International students taking package courses are required to pay the first semester’s fees for both the initial course and the principal course of their package.

For package courses the refund of fees for the principal course (which must be with GLI) will be governed by this refund policy.

Refund of Overseas Student Health Cover (OSHC)

A student may apply for a refund of the paid but unexpired portion of their OSHC premium where the student:

  • paid their OSHC premium but did not come to Australia;
  • could not/did not extend their student visa;
  • returned to their home country before the end of their approved stay for reasons beyond their control;
  • has completed their studies at the GLI and are returning home; or
  • has been granted Permanent Resident status in Australia.

Where monies for OSHC are held by GLI, the refund will be processed by GLI.

APPEALS PROCESS

Current and prospective student complaints in relation to refunds are processed according to the Student Grievance and Appeals Policy. There are no charges for this process. GLI’s appeals processes do not circumscribe the student’s right to pursue other legal options. Students may take further action under Australia’s Consumer Protection Law.

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Amazing Opportunities

for everyone

Apply Now